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Hi there. I was walking by and noticed your sign outside.

It says that you do massage therapy here

and you can bill my health insurance for part of it.

Is that correct?

It certainly is.

We do massage and acupuncture here.

Would you like to book an appointment?

Yes, but first I want to make sure it’s covered through my health insurance plan at work.

I’ll come back once I find out.

No problem. But just to let you know

in order to be covered for special therapies like massage or acupuncture

most health insurance companies require a referral note from a family physician.

Oh really? Ok, well I actually have an appointment with my family doctor tomorrow.

That’s perfect! See you later then.

Hi, I’m back, and I have a referral form from my doctor.

I’ve had this terrible pain in my shoulder for weeks

probably from playing basketball or baseball.

Well, we have registered massage therapists that specialize in sports injuries.

Would you prefer a full body massage or just to treat that one specific area?

I think I’d prefer to focus on my upper back.

That’s helped before.

My arms, legs, and feet get a little achy after a game, but nothing too bothersome.

OK. We can book your massage for 30 minutes, 45 minutes, 60 minutes, or 75 minutes.

Hmm, what do you suggest?

I’d love a 75-minute massage, but maybe that’s too much time to spend on one area.

Thirty minutes seems too short, though.

Well, since you’re only treating one area, I’d probably recommend a 45-minute massage.

Oh, I almost forgot. My girlfriend wants to come too.

Do you have two appointments at the same time?

She wants a 60-minute relaxation massage.

OK then . . . you’re in luck,

it looks like we’ve had a cancellation and I can fit you both in Thursday, at five o’clock.

So, how was your massage?

Does your shoulder feel better?

Yes, it really does!

My therapist used just the right amount of pressure.

Would it be possible to book monthly appointments with her?

Of course! I’m glad you’re pleased.

How about your girlfriend?

Did she have a positive experience?

I’m not sure . . . she’s not out yet.

OK then,

so is there a day and time that would work best for you?

Monday evenings would be good,

after 5:30 when I get off from work.

It’d be a great way to start the week.

Maybe the last Monday of each month.